All orders shipped via USPS Priority Mail
Orders placed Monday through Friday will be processed and shipped within 1-3 business days, excluding weekends and holidays. Orders do not process or ship orders on weekends or Federal Holidays. Orders placed after 12:00pm PST or weekends will begin processing the following business day.
Orders placed during promotional sales may experience shipping delays.
Deliveries are made according to the carrier's standard procedures; we cannot guarantee delivery date or arrival time. Steven Goldinger & Co. is under no liability for any delay or failure to deliver products within estimated timescales. If you need order(s) to arrive to you by a certain date, contact us at email@example.com prior to placing your order. We will make best efforts to accommodate.
Canada & International Shipping
International Orders placed Monday through Friday will be processed and shipped within 5-7 business days, excluding foreign customs processing. Orders shipped via non-trackable shipping methods such as USPS 1st Class International Mail have no guaranteed transit time.
Canadian & International customers pay all shipping charges & fees.
You may be responsible for import duties and taxes on international orders. Orders may experience customs delays. Unfortunately, we have no control over charges and/or delays and cannot predict what they may be. Please contact your local customs office for additional information before placing an order. Refer to your country’s authority website for the current Value Added Taxes, Rates, Customs tariffs, and other fees. Steven Goldinger & Co. holds no responsibility for fees that are subjected by international authorities. Fees are the responsibility of customer.
RETURNS AND EXCHANGES
Products purchased from our online store can be returned or exchanged within 30 days from the original purchase date. All items must be in original packaging, unworn, unwashed, without any alterations. All sale items, custom orders & gift cards are final sale, not eligible for a return or exchange.
To return an item please contact; firstname.lastname@example.org
Please identify style & color and explain reason for return.
Once return is verified USPS return label we will provided for you to print out.
Before packing return, please ensure all original tags are attached. Please print your return label and affix to your parcel to be dropped off at nearest USPS location. Cost of return label will be deducted from original purchase amount.
Refund will be issued promptly after return is received and accepted back into our inventory. Please allow 1-2 business days to receive confirmation of acceptance of return. At that time your refund will be initiated to your account. Please note that all original shipment fees are non-refundable. Please allow an additional 5-7 business days for your refund to post to your account.
Use our return policy guidelines for exchange.
Once your exchange order is received at our offices we will follow up with e-mail confirmation. Confirmation will include an invoice for the exchange order shipment fee. All exchange orders are shipped via USPS Priority Mail.
If there is a price difference in the item(s) for exchange a partial refund to the original form of payment or request for payment will be issued to the customer.
When your exchange order is ready to ship we will e-mail the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless otherwise requested by customer. Allow 24 hours for your tracking confirmation to update.
If you receive a damaged or defective item on your order, please contact us at email@example.com